Yusen Logistics' healthcare division lifts shipment tracking from about 70% to close to 100% with FourKites

Yusen Logistics' European healthcare division moves products for the world's top pharmaceutical companies, which demand rigorous temperature control at every stage of the supply chain. It relied on a legacy in-house shipment tracking solution that was outdated, lacked temperature reporting and held fragmented, disorganized data. Temperature reports were gathered from hauliers manually, which took too much time, and the information often arrived only after a trip was over.

The division launched NIC-Place, a global carrier visibility solution from FourKites, to track and monitor its customers' assets, let road carriers across Europe share data safely, and optimize logistics processes in one platform. It provides real-time tracking of temperature controlled vehicles, estimated arrival times, delay notifications, real-time temperature monitoring and alerts, and custom alarms for events such as temperature deviations and door openings. NIC-Place integrates with hauliers and with Yusen's own systems, and onboarding hauliers is described as easy and fast.

Previously, Yusen Logistics tracked about 70% of shipments; since launching NIC-Place it is already tracking close to 100%, according to the managing director of NIC-Place. Yusen's head of CI and digitalisation for healthcare says the custom alarms are preventing costly delays and helping customers' goods arrive safely and pass every regulation. Real-time temperature visibility has also significantly increased the company's credibility, according to the same executive.

• Replace manual temperature reporting with live tracking so problems surface during the trip, not after it.
• Make carrier onboarding quick and simple; Yusen's executive calls onboarding hauliers to the platform easy and fast for both sides.
• Set custom alarms for temperature deviations and door openings to prevent costly delays.